If the payment in question was not authorized, please feel free to contact us and we can look into the matter further for you. Your account will also be temporarily frozen/suspended until the funds are paid back. If you receive a notification of a negative balance incurred on your account, you’ll need to visit /addfunds to recover the amount. If there was a chargeback claimed against a payment you made in Venmo from a debit or credit card, your card issuer can provide you with updates on your case. Any communication between the sender and recipient.Additional evidence for dispute (other than tracking information).Provide valid proof of a refund (either within or outside of PayPal) in order to dispute the chargeback.Provide valid tracking information in order to dispute the chargeback received.If we have requested information regarding a chargeback filed against a payment you have received, please send an email to with additional information to help us dispute the chargeback. In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome. The chargeback process is initiated outside of Venmo, between the card issuer and their cardholder. It typically takes 30 days for us to dispute the chargeback, and it may take the Sender’s card company up to 75 days to resolve a chargeback and come to a final decision.Ī chargeback isn’t the same as a dispute filed directly with Venmo. If you don’t agree that the chargeback is valid, you can help us dispute it by providing information about the transaction within 10 days of receiving this notification. If a Venmo user files a chargeback on a payment sent to you, we’ll let you know. A processing error caused them to be charged the wrong amount or charged twice.Received a damaged or defective item that they purchased.Didn’t receive an item or service they purchased.
Don’t recognize a debit or credit card charge.
When a Venmo User files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund.Ī Venmo user might file a chargeback because they: